Frequently Asked Questions
Getting Started
Q: How do I get started with TruthVouch? A: Sign up for a free account, take the AI Advisor assessment (free, no credit card), then explore the product based on your persona (CEO, CTO, Compliance Officer, Marketing Lead).
Q: Do I need technical knowledge to use TruthVouch? A: No. TruthVouch works for both technical and non-technical users. CTOs can use APIs and SDKs; business users can use dashboards and no-code tools.
Q: What if I don’t have existing AI systems to monitor? A: Start with the free AI Advisor assessment to understand your AI maturity, then implement recommendations step-by-step.
Security & Compliance
Q: Is my data secure? A: Yes. TruthVouch uses AES-256 encryption at rest, TLS 1.2+ in transit, application-layer multi-tenant isolation with JWT-enforced tenant filtering on every query, and regular security assessments. Our architecture is designed for SOC 2 Type II compliance.
Q: Where is my data stored? A: Default: US (AWS us-east-1). You can choose EU (aws eu-west-1, GDPR compliant) or custom region on Enterprise.
Q: Are you GDPR compliant? A: Yes. We have a Data Processing Agreement, support all data subject rights, provide 72-hour breach notification, and maintain audit trails for 7 years.
Q: Do you have a SOC 2 report? A: Our architecture is designed for SOC 2 Type II compliance. SOC 2 Type II audit is currently in progress with expected completion in Q4 2026. Report will be available under NDA for Enterprise customers upon completion.
Q: Can I have TruthVouch on my own infrastructure? A: Yes. Self-hosted deployment available for Business and Enterprise tiers (Truth Firewall and Sentinel on-premises; dashboards cloud-hosted or self-hosted).
Features & Functionality
Q: How does hallucination detection work? A: TruthVouch queries monitored LLMs, extracts factual claims, and verifies against your truth nuggets using Natural Language Inference (NLI) with fast response times.
Q: What LLMs does TruthVouch monitor? A: ChatGPT, Claude, Gemini, Perplexity, Cohere, Mistral, and Llama. 7 AI engines monitored simultaneously.
Q: Can I use TruthVouch with my own LLMs? A: Yes. Use the Governance Gateway SDK or REST API to integrate any LLM provider. Self-hosted Firewall also supported.
Q: How long does certification take? A: <1 minute for simple content. Complex documents with many claims: 1-5 minutes. Batch certification: 1-30 seconds per document.
Q: Can I integrate TruthVouch with my existing systems? A: Yes. APIs, SDKs (Python, TypeScript, .NET), webhooks, Slack/Teams, PagerDuty, Jira, ServiceNow, and more.
Q: Is there a free trial? A: AI Advisor assessment is completely free (no card needed). Platform trial available for 14 days (paid tier required).
Pricing & Billing
Q: What does each tier include? A: Starter ($349/mo): Hallucination monitoring, alerts, dashboard. Professional ($1,199): Includes Brand Intelligence, Advisor. Business ($2,499): Adds Governance, Certification, AutoGov. Enterprise: Custom pricing, everything unlocked.
Q: Can I upgrade or downgrade anytime? A: Yes. Changes take effect on next billing cycle. No penalties.
Q: Do you offer annual discounts? A: Yes. 15-20% discount for annual payment. Contact sales for custom pricing at scale.
Q: What about usage-based billing? A: All tiers are seat-based (API calls included per tier, monitoring). No per-request charges. Enterprise custom pricing available.
Integration & Development
Q: How do I integrate TruthVouch? A: Python SDK source is available (PyPI publication pending). .NET SDK is built (NuGet publication pending). TypeScript SDK is planned for Q2 2026. All SDKs can be used from source in the meantime. Alternatively, use the REST API directly.
Q: Are there code examples? A: Yes. Full REST API documentation with examples. Python SDK examples are available. TypeScript and .NET examples coming Q2 2026. Integration guides available for LangChain and CrewAI.
Q: Can I use TruthVouch with RAG systems? A: Yes. Fact-check RAG responses before returning to users. Step-by-step guide available.
Q: How do webhooks work? A: TruthVouch sends HTTPS POST to your URL when events occur (new hallucination, certificate revoked, etc.). Payloads include digital signature for verification.
Support & Operations
Q: What’s the SLA? A: Starter: No SLA (best effort). Professional: 99.5% uptime. Business: 99.9% uptime. Enterprise: 99.9% uptime with SLA credits.
Q: How do I get support? A: Email [email protected], in-app chat (Monday-Friday 9am-5pm PT), community Slack (all tiers). Enterprise: phone support.
Q: Can I contact sales? A: Yes. [email protected] or use the website chat. Demo available with Enterprise prospects.
Q: Do you have a status page? A: Contact [email protected] for real-time service status information.
Advanced Topics
Q: How does response caching work? A: Automatic caching returns results instantly for repeated queries and eliminates redundant LLM calls. Cached responses are returned in under 1ms. Professional and Enterprise clients can configure cache duration (5 minutes to 7 days), enable auto-invalidation when truth nuggets change, view cache statistics, and clear cached responses on demand via Settings > Cache.
Q: What’s the governance pipeline? A: Multi-stage processing system inspecting every request/response: PII masking, injection detection, policy evaluation, fact-checking, and more. All under 200ms.
Q: Can I write custom policies? A: Yes. TruthVouch supports a declarative policy language with full documentation and examples.
Q: How do I migrate from manual monitoring? A: We have a migration assistant: audit current approach, build TruthVouch policies, run parallel for 30 days, then fully switch.
Still have questions? Email [email protected] or start a chat.